Drop off your CV
We'd love to hear from you. Send us your CV and one of our specialist consultants will be in touch.
SaaS jobs are in high demand due
to the extraordinary rise of SaaS in recent years. Did you know that the SaaS
industry has grown from $31.5 billion in 2015 to an estimated $171.9 billion
in 2022? Furthermore, the SaaS market is growing at an incredible 18% per year. Currently, the USA is the
industry leader, with around 17,000 SaaS companies, well ahead of the
second-placed UK, which has 2,000 companies.
As we can see from the figures,
SaaS has a phenomenal global presence and is an essential tool for many
organisations. However, you may be asking what exactly is SaaS and why is it so
popular in business?
SaaS, or 'Software as a Service,'
is a software delivery method that allows users to access cloud-based
applications over the internet. Instead of installing and maintaining software,
users can access it via the internet; this avoids the need for complex software
and hardware management.
The incredible rise of SaaS and its use within organisations worldwide have continuously increased the demand for experts to fill SaaS jobs. For talented senior leaders and management, it is an exciting career path. This article will explore the industry's most popular and searched SaaS jobs. In addition, we will detail what the role entails and what responsibilities come with the position.
SaaS Marketing is the strategic
promotion for SaaS companies. Due to vastly different customer bases, product
complexity, and price strategy, SaaS marketing differs from marketing physical
products. Due to its uniqueness and complexity, various marketing strategies
are created and executed by SaaS marketing teams.
A Marketing Manager’s key job responsibilities are:
Market managers need to have a variety of personal and professional skills. Strong leadership, business management, customer service, and communication skills are required, alongside attention to detail and creativity. In addition, due to the model being marketed, a strong understanding of technology marketing and digital marketing techniques is essential.
A SaaS project manager will
create and shape the product roadmap for existing core products and lead the
strategy for all new products and features. Product managers will lead the
product's journey from concept and discovery to release and launch.
During this journey, product
managers will also work alongside the sales, marketing, and engineering teams.
They will develop their product strategy by seeking the collective knowledge of
stakeholders such as engineers, CEO, and clients. Using this knowledge, they
will develop products that meet specific requirements and are within budgets.
Product managers will also seek specific feedback from customers and prospects
to understand the needs and requirements needed for a product.
SaaS product managers will be strategic thinkers, excellent communicators, strong negotiators, and influential leaders. The technical skills required would be understanding data and analytics, business intelligence, and experience in planning and implementing projects.
There are clear benefits to
acquiring SaaS for a business; a few advantages are reduced upfront cost, easy
setup, and scalability. However, getting customers to sign up for a SaaS
platform and successfully integrate it into their environment are two very
different propositions.
Particularly in B2B sales,
successful integration can be vital to whether or not a trial signup is
converted. This is where the sales engineer steps in. They provide an essential
link in the sales process as they establish the technical requirements to
integrate a user's SaaS platform into their environment.
To ensure effective integration,
sales engineers would understand the value the platform can provide a specific
customer. Their key responsibilities include scripting and presenting demos,
addressing initial technical objections or questions a user may have, and
assisting external developers with initial technical integrations.
Sales Engineers would be expected to have strong technical, research, analytical, negotiation, communication, and listening skills.
SaaS Project Managers plan and
present project and integration strategies. They work with clients to develop
strategies to understand needs, timelines, and budgets.
Once the strategy has been agreed
upon, managers would communicate with the internal teams to begin its
implementation and oversee and manage the teams to ensure the project
completion is to the client's requirements.
Project managers are experts in the SaaS platform and its integration. They should possess strong communication skills to inform and educate clients, stakeholders, and internal teams on reports, project progress, and challenges. In addition, they should have expertise in manipulating and interpreting sets of data. Customer service skills are also vital, as project managers are responsible for driving client contact and satisfaction. They must ensure that an exceptional level of service is always provided.
A Business Development Manager's
primary responsibility is to search, identify, and exploit new business and
growth opportunities. The role is marketing, sales, and strategy rolled into
one. They build and maintain a network of contacts to attract new clients,
explore new market opportunities, and manage growth projects.
In building client relationships,
business development managers understand the client's needs, their challenges,
and why SaaS is needed. This knowledge will allow managers to tailor a client
experience and deliver exceptional service.
Business development managers usually have extensive experience in SaaS/Cloud, sales, and business development. They have strong skills in relationship management, closing deals, and negotiating new business models. In addition, they have a strong entrepreneurial spirit and can work independently to develop new ideas.
Finance managers oversee and
manage the day-to-day activities of the finance team. Generally, they report to
a financial controller and use their leadership skills to ensure a smooth
financial operation to assist the wider company in achieving growth.
Their primary responsibilities
include developing financial systems, statements, and reports. In addition,
they work with the financial planning and analysis team to produce budgets and
forecasts, maintain financial audit standards, and oversee the management of
ledgers, accounts payable and receivable reports.
Finance managers must be qualified accountants who generally have extensive SaaS experience. Strong problem-solving skills are essential as they need the ability to assess and recommend changes and solutions to business leaders and company founders. In addition, excellent communication skills are a must to help manage teams and build relationships with senior business leaders and managers.
A SaaS customer success manager
supervises a cross-functional team that enhances customer service. They work
with customers directly to ensure they get the most out of a service or
product. Also, as part of their role, they liaise between service and sales,
incorporating expert product knowledge and customer feedback. In 2019, LinkedIn
named the SaaS customer success manager role as one of the top
ten most
promising jobs in the United States.
The primary responsibilities of a
customer success manager are
Customer success managers are
expected to have an in-depth knowledge of the product and service. They are
able to understand their customers and their needs and motivations. They should
be skilled in being able to orchestrate and plan the customer's journey towards
achieving their goals.
Essential skills are building
relationships, strong communication, excellent leadership of teams, and fine
attention to detail.
Also known as a quality engineer,
test engineers are responsible for testing CRM and web applications and
ensuring they are to the correct standard. In addition, the role will require
providing high-quality technical support to users and administration of SaaS
systems. This support includes training users, data integrations, creating
reports and dashboards, and ensuring data hygiene.
Test Engineers are required to
provide high levels of customer service by delivering practical technical support
to SaaS users in a transparent, seamless, and attentive manner.
Engineers are expected to possess
outstanding analytical, technical, and problem-solving skills. They would also
have to effectively and comfortably communicate with employees from all levels
within an organisation. In addition, engineers are self-driven, have a keen
eye, and can recognise and make recommendations on process improvements.
SaaS account managers are
responsible for demonstrating products for prequalified potential customers. In
addition, they will build and develop relationships with these clients to
create new business.
Account managers will provide
clients with a single point of contact for support and service, helping build confidence
and trust for both parties. The account manager will help the client roll out
the software at their company, and this process allows the customer to shape
the software to meet their compatibility requirements. Once the software has
been rolled out, the account manager, by sharing their expertise, continues to
support and develop the client business.
Account managers are also
responsible for the training and coaching of internal staff. They lead teaching
sessions on how to use the software so that the whole team uses it
efficiently.
Account managers are confident and have excellent negotiation skills. These skills are used to deal with challenging demands, tailor solutions to individual cases, and also persuade clients who are near to cancelling to keep their account open.
Senior software engineers play an
essential role in developing and scaling an organisation's technology so it
meets the needs of a global SaaS platform. They are responsible for leading the
software engineering team, which includes training and coaching, hiring new
employees, line management, and continuously aiming to improve existing
processes.
The engineers should be interested in and have expertise in cyber security. They should also be able to build secure, clean, and effective code based on specifications and requirements that comply with coding standards. In addition, they should be able to present complex concepts to make them easy to understand for both clients and internal teams. Finally, they also should be highly skilled in collecting, analysing, and summarising data to improve and develop existing software.
CSG are a specialist SaaS
recruitment agency that utilise expertise to build and maintain strong
relationships with SaaS clients and candidates searching for SaaS jobs and
experienced SaaS professionals. Our teams operate within an expansive network of
SaaS recruitment experts who continually keep their finger on the pulse of the
latest updates and developments within the industry. The information gathered
by the network provides insights to advise and support our clients to allow
their businesses to grow and develop their talent strategies. We aim to connect
candidates with clients who match their requirements and motivations best. In
addition, our SaaS recruitment team works with the client to ensure a seamless
and positive hiring process.
If you would like to discuss the
latest SaaS jobs or are looking to recruit for new SaaS jobs within your
organisation, please get in touch with our expert SaaS recruitment
team today.