Operations Director

OPERATIONS DIRECTOR - HVAC Service & Hard FM
Reports to: Managing Director

Job Purpose

A key strategic role responsible for overseeing operations-including project delivery, maintenance, supply chain, and workforce management-while driving business performance and supporting growth. This role requires a commercially focused leader with a track record in improving margins, optimising resources, and delivering service excellence.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and implement operational strategy aligned with business growth.

• Improve efficiency, manage costs, and maximise profitability.

• Analyse financial performance and support data-driven decisions.

• Identify growth opportunities and lead contract negotiations.

• Support operational elements of M&A activity.

Operational Management

• Oversee service, installation, and maintenance delivery to ensure quality, timeliness, and budget control.

• Refine processes to boost productivity and client satisfaction.

• Implement and monitor KPIs across operational teams.

• Ensure regulatory and health & safety compliance.

Team Leadership

• Lead and develop a high-performing operations team.

• Foster a culture of accountability, ownership, and continuous improvement.

• Promote staff development and succession planning.

Essential Requirements

• Senior leadership experience in operations within FM, HVAC, or related sectors.

• Strong commercial acumen and P&L management experience.

• Hands-on, strategic leadership style.

• Experience with multi-site operations and subcontractor networks.

• Strong communication and stakeholder management skills.

• Solid understanding of H&S and regulatory compliance.

Desirable

• Experience with mergers/acquisitions and group-level governance.

• Background in M&E, air conditioning, or building services.

• Technical or engineering qualifications.

• Experience in high-growth SME environments.