Branch Operations Manager

Branch Operations Manager

Position Overview

We are seeking an experienced and dynamic Branch Operations Manager to lead our heavy equipment repair facility. This is a brand new branch with one of the largest global American OEMs. This role is pivotal in managing and improving the daily operations of the branch, ensuring efficient service delivery, and attainment of operational KPI's. The ideal candidate will possess a strong background in heavy equipment maintenance, exceptional leadership skills, and a commitment to customer satisfaction.

Key Responsibilities

• Operational Leadership: Oversee all branch operations, including service, parts, and administrative functions, ensuring alignment with company goals and standards.
• Team Management: Lead, mentor, and develop a team of technicians and support staff, fostering a culture of excellence and continuous improvement.
• Customer Relations: Manages the day-to-day communications with customers, serving as the face of the location representing the companies Services values and commitment to customer excellence.
• Engage with Commercial teams across Services and Equipment on the strategic account activities and new customer acquisition opportunities.
• Financial Involvement: Supports P&L performance and coordination with District Leaders. Manage branch operational expenses to improve profitability.
• Safety Compliance: Ensure all operations adhere to safety regulations and company policies, promoting a safe working environment.
• Inventory Control: Oversee inventory management, ensuring adequate stock levels of parts and supplies to meet service demands.
• Adoption and adherence to business processes to ensure site safety, training requirements, and system data adheres to standards and provides visibility for the strategic progress.

Qualifications

• Experience: Minimum of 5 years in a managerial role within the heavy equipment repair industry or a related field.
• Technical Knowledge: Strong understanding of heavy equipment systems, diagnostics, and repair procedures.
• Leadership Skills: Proven ability to lead and motivate a diverse team, with excellent decision-making and problem-solving capabilities.
• Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with clients, staff, and senior management.
• Education: Bachelor's degree in business management, Mechanical Engineering, or a related field or progressive experience in a related line of work (Heavy Equipment Service and Maintenance).
• Certifications: Relevant industry certifications are a plus.
• P & L: Experience working with various suppliers in negotiating financial agreements