Director Client Services

CSG Talent is partnered with a leading employee-focused environmental engineering and infrastructure consulting organization seeking a Client Services Director to join their growing Water and Infrastructure team.

This is a senior leadership opportunity designed for an experienced relationship and growth leader with deep experience supporting municipal clients and capital infrastructure programs. The successful individual will play a key role in shaping long-term client strategy, expanding strategic partnerships, and driving business growth across a portfolio of major water and wastewater clients.

This role sits at the intersection of client strategy, business development, project delivery, and executive relationship management, offering the opportunity to influence large-scale programs and build long-term partnerships with high-profile municipal organizations.

Responsibilities

• Serve as the strategic client lead for a portfolio of priority municipal clients within the water, wastewater, and infrastructure sector.
• Develop and execute long-term account growth plans aligned to short and long-term business objectives.
• Build, strengthen, and maintain executive-level client relationships across utility and municipal organizations.
• Lead and coordinate multidisciplinary teams supporting project pursuits and ongoing client delivery.
• Drive revenue growth through strategic account development, positioning, and opportunity identification.
• Partner with technical and operational leaders to align expertise with client needs and future priorities.
• Lead capture strategies and support pursuit planning for major project opportunities.
• Ensure high levels of client satisfaction and oversee the overall client experience throughout project lifecycles.
• Monitor portfolio performance including growth, profitability, delivery quality, and risk management.
• Provide leadership, mentorship, and coaching to client service and business development teams.
• Support business unit leadership with strategic staffing, investment, and growth decisions.

Required Experience

• 20+ years of experience within environmental consulting, engineering, infrastructure, or related industries.
• Demonstrated success managing strategic client relationships and driving measurable business growth.
• Experience leading large and complex municipal client portfolios.
• Strong understanding of capital improvement programs, utility operations, funding mechanisms, and regulatory drivers.
• Proven track record of winning major pursuits and developing long-term client partnerships.
• Experience collaborating across technical, operational, and executive teams.
• Strong communication, negotiation, and executive presentation skills.
• Proven leadership experience developing and mentoring high-performing teams.

Preferred Background

Experience within one or more of the following environments:

• Water and wastewater consulting
• Municipal utilities
• Infrastructure advisory services
• Environmental engineering
• Capital program delivery
• Alternative delivery and program management services

Why Explore This Opportunity?

• Strategic leadership position with significant visibility and influence
• Opportunity to shape multi-year growth initiatives
• Work with some of the region's most important municipal clients and infrastructure programs
• Strong compensation package with bonus potential
• Collaborative and employee-focused culture with significant career progression opportunities

For a confidential discussion regarding this opportunity, please contact CSG Talent.