Customer Support Account Manager - WA

Company Overview

A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.

Role Purpose

As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.

Key Responsibilities

• Account Management:

  • Serve as primary liaison for 5-6 major mining sites across WA

  • Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities

• Sales & Quoting:

  • Prepare and manage quotations, orders and pricing through the company's ERP/CRM system

  • Meet and exceed quarterly targets for spare-parts revenue and service contracts

• Technical Coordination:

  • Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules

  • Ensure parts availability and logistics to minimise downtime

• Customer Engagement:

  • Represent the business at site events, industry forums and customer workshops

  • Handle customer inquiries and escalations with professionalism and a solutions-focused approach

• Portfolio Development:

  • Maintain accurate account records and sales forecasts

  • Review performance metrics regularly to inform strategic account plans

Key Requirements

• Experience:

  • 4-5+ years in mining-related account management or spare-parts sales

  • Proven track record with crushers, drill bits, mill liners or similar equipment

• Technical Aptitude:

  • Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews

  • Competent user of ERP/CRM systems (experience with Epicor is advantageous)

• Interpersonal Skills:

  • Excellent relationship-building and negotiation skills

  • Resilient under pressure; adept at managing customer feedback and escalations

• Work Style:

  • Highly autonomous self-starter with strong organisational discipline

  • Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements