Client Service Manager

Senior Client Manager - Water/Wastewater

About the Opportunity
A leading, employee-owned engineering and environmental consulting firm is seeking a Senior Client Manager to support the continued growth of its municipal water and wastewater practice across the Northeast and Mid-Atlantic.

This is a high-visibility, client-facing leadership role focused on developing strategic relationships, driving revenue growth, and leading multidisciplinary teams to deliver innovative solutions to public sector clients.

What You'll Be Doing

• Lead and grow key municipal client accounts within the water and wastewater sector
• Drive business development efforts from opportunity identification through proposal and close
• Develop and execute client-specific growth strategies
• Serve as a trusted advisor to public sector clients, identifying needs and delivering tailored solutions
• Collaborate internally to assemble and lead high-performing technical teams
• Prepare and present proposals, scopes, and budget estimates
• Negotiate contracts and oversee successful project execution
• Maintain strong client relationships to support long-term revenue growth
• Mentor and support junior team members within account management and business development
• Represent the firm at industry events, conferences, and client meetings

What We're Looking For

• 10+ years of experience in engineering consulting, with a focus on municipal water/wastewater clients
• Demonstrated success in business development and client management within the public sector
• Strong understanding of the full BD lifecycle (positioning, proposals, presentations, close)
• Ability to build relationships internally and externally to drive successful outcomes
• Experience leading pursuits and managing complex client accounts
• Background in environmental or civil engineering preferred
• Strong communication, leadership, and collaboration skills
• Willingness to travel regionally (~20%)

Why This Role Stands Out

• Ownership of high-value municipal client relationships
• Access to a deep bench of technical experts
• Clear pathway to senior leadership and increased visibility
• Flexible working environment
• Strong compensation, bonus potential, and employee-focused culture