Roofing Service Manager

Location: Ontario, Canada
Industry: Commercial Roofing

About the Role

A well-established commercial roofing contractor in Ontario is seeking an experienced Roofing Service Manager to oversee and develop its roofing service, repair, and maintenance operations. This individual will be responsible for managing day-to-day service activities, coordinating field teams, maintaining strong customer relationships, and ensuring roofing repairs and maintenance projects are delivered safely, efficiently, and to a high standard.

The successful candidate will combine strong technical knowledge of commercial roofing systems with excellent leadership, organizational, and customer service skills. This is an opportunity for an experienced roofing professional to take ownership of a service operation, improve operational performance, develop client relationships, and contribute to the continued growth of the business.

Key Responsibilities

• Service Operations: Oversee daily roofing service and repair activities, ensuring work orders are prioritized, scheduled, and completed efficiently.

• Team Management: Lead and coordinate roofing service technicians, foremen, and field crews, promoting productivity, accountability, and high-quality workmanship.

• Scheduling and Dispatch: Organize labour, materials, equipment, and subcontractors to meet customer requirements and service deadlines.

• Customer Relationships: Act as the primary point of contact for customers, property managers, facility managers, building owners, and general contractors.

• Estimating and Quoting: Assess service requests, determine repair requirements, prepare estimates and quotations, and ensure accurate work-order documentation.

• Technical Oversight: Provide guidance on commercial roofing repairs, leak investigations, preventative maintenance, and roof condition assessments.

• Financial Management: Monitor service revenue, labour costs, material expenses, job costing, and profitability.

• Business Development: Identify opportunities to grow service agreements, preventative maintenance programmes, repeat business, and existing customer accounts.

• Health and Safety: Ensure all work complies with applicable Ontario health and safety legislation, working-at-height requirements, and company procedures.

• Quality Assurance: Monitor completed work, resolve customer concerns, and ensure repairs and maintenance meet required standards.

• Reporting and Administration: Maintain accurate service records, schedules, job costing information, customer reports, and performance metrics.

Candidate Requirements

• Previous experience within the commercial roofing industry, ideally in service, repairs, and maintenance.

• Experience managing roofing technicians, field crews, foremen, or service operations.

• Strong knowledge of commercial roofing systems, including flat roofing, single-ply membranes, modified bitumen, and built-up roofing.

• Experience coordinating service calls, scheduling labour, managing work orders, and overseeing multiple jobs simultaneously.

• Understanding of estimating, quotations, job costing, invoicing, and service department profitability.

• Excellent customer service and communication skills, with the ability to build and maintain long-term client relationships.

• Knowledge of health and safety requirements relevant to commercial roofing operations in Ontario.

• Strong leadership, organizational, and problem-solving abilities.

• Valid driver's licence and willingness to travel to job sites as required.

Desirable Experience

• Previous responsibility for managing a commercial roofing service department or division.

• Experience with preventative maintenance programmes and recurring service contracts.

• Established relationships with property management companies, commercial building owners, and industrial facilities.

• Familiarity with service management software, work-order systems, and job-costing platforms.

• Experience growing service revenue, improving margins, and developing new business opportunities.

Compensation and Benefits

A competitive compensation package will be offered, commensurate with experience, alongside potential performance-based incentives and company benefits.

Ideal Candidate

The ideal candidate will be a commercially minded roofing professional who understands both the technical and operational aspects of service work. They will be confident leading field teams, coordinating multiple service requests, managing customer expectations, and taking ownership of service quality and profitability. The ability to build lasting client relationships while improving the efficiency and growth of a roofing service operation will be key to success in this role.