Resident Service Team Lead - Automation & Intralogistics

Sydney | Multiple Customer Sites | Permanent Role

Three reasons to consider this opportunity:

* Lead a growing technical service team across major automated sites - manage and support a team of mechanical and electrical technicians across high-profile customer operations in NSW.

* Step into a visible leadership role with genuine ownership - act as the first point of escalation for customers, drive reliability improvements, and help standardise best practice across multiple sites.

* Join a global automation business with strong benefits and career development - access international training opportunities, bonus potential, additional long-service leave benefits, and subsidised corporate fitness options.

About the Opportunity

An established global automation and intralogistics solutions business is seeking an experienced Resident Service Team Lead to support multiple customer sites across Sydney.

This role will suit a hands-on technical leader with an electrical background who enjoys developing people, improving processes, and working closely with customers in live operational environments.

You will oversee a team of resident service technicians across mechanical and electrical disciplines, supporting automated warehouse and distribution operations across sectors including food and beverage, pharmaceuticals, retail, and logistics.

The Role

As Resident Service Team Lead, you will be responsible for coordinating the day-to-day activity of a technical service team, ensuring maintenance schedules, breakdown support, customer communication, safety standards, and reporting requirements are delivered to a high standard.

You will be the first point of escalation for customers across NSW, providing operational feedback, coordinating technical responses, and ensuring consistent service delivery across multiple sites.

This is a role with genuine autonomy. You will have the opportunity to build and improve processes, lift team capability, and help create a more consistent and proactive service model across the NSW region.

Key Responsibilities

* Lead, support, and coordinate a team of resident service technicians across multiple Sydney sites

* Oversee daily workloads, site coverage, rosters, leave planning, training requirements, and general team coordination

* Act as the first point of escalation for customer queries, operational issues, and service-related matters

* Conduct regular site visits to ensure maintenance delivery, service quality, safety compliance, and technician support

* Drive reliability improvement, process improvement, and standardisation of best practice across customer sites

* Monitor planned preventative maintenance activity and ensure works are completed in line with customer expectations

* Review customer reports and ensure timely, accurate submission of required documentation

* Support technician development across both experienced and junior team members

* Coordinate escalation activity with internal technical, engineering, and service support teams

* Ensure licences, inductions, training requirements, and safety documentation remain current across the team

* Contribute to continuous improvement initiatives across service delivery, maintenance processes, and customer engagement

About You

You are a practical, approachable, and customer-focused technical leader who can build trust with both technicians and customers.

You will ideally bring:

* Electrical engineering or electrical trade background

* Experience leading, supervising, or mentoring technicians in a service, maintenance, automation, or industrial environment

* Strong understanding of automated equipment, controls, PLCs, or industrial systems

* Experience working in 24/7 operational environments such as warehousing, logistics, manufacturing, FMCG, pharmaceutical, or distribution

* Strong communication skills and confidence engaging directly with customers

* Ability to work autonomously without being micromanaged

* A proactive, solutions-focused mindset with a strong focus on reliability and continuous improvement

* Strong safety awareness and the ability to promote safe working practices across multiple sites

* Current Australian driver's licence

* Australian Permanent Residency or Citizenship

Highly Regarded

* A-grade electrical licence

* Previous experience in automated warehousing, intralogistics, materials handling, robotics, conveyors, sortation, or similar systems

* Experience managing teams across multiple customer sites

* Exposure to planned preventative maintenance programs and breakdown escalation processes

What's on Offer

* Permanent leadership role with a global automation business

* Opportunity to manage a skilled team across major customer sites in Sydney

* Additional leave benefits linked to long-term service

* Annual bonus potential

* Subsidised corporate fitness program

* Local, interstate, and international training opportunities

* Strong career development pathway within a growing technical service function

* Autonomy to shape processes, improve reliability, and make a visible impact across NSW operations

If you are an electrically minded technical leader looking for a long-term opportunity in automation, service leadership, and customer-facing operations, this is an excellent opportunity to step into a role with ownership, visibility, and career growth.

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