HVAC Key Account & Contracts Manager

National Account Managemenr | Field-Based | 1 Day per Week in Office (northwest of central London)

We are working with a growing, service-led HVAC and mechanical maintenance business that supports multi-site commercial and retail clients across the UK.

They are seeking a commercially minded, technically credible HVAC Key Account & Contracts Manager to take ownership of a portfolio of service contracts; driving performance, strengthening relationships, and expanding existing accounts.

This is about owning maintenance portfolios and growing them through service excellence and commercial awareness.

The Role:

• Manage and develop a portfolio of multi-site HVAC service contracts

• Own SLA and KPI performance across your accounts

• Lead client performance reviews and reporting meetings

• Work closely with field engineers, scheduling, and finance teams

• Oversee PPM and reactive maintenance delivery

• Identify opportunities to expand service scope within existing customers

• Support renewals and protect contract value

• Maintain margin awareness across your portfolio

You will act as the key relationship owner for your clients, balancing technical understanding with commercial accountability.

What We're Looking For:

• An HVAC service contractor

• A hard FM provider with strong M&E focus

• A technical services business delivering PPM and reactive maintenance

And have:

• 3-8+ years in Key Account / Contract Management within HVAC or hard services

• Experience managing multi-site service portfolios

• Strong understanding of PPM and reactive maintenance models

• Experience working to SLAs and KPIs

• Experience coordinating field engineers and subcontractors

• Commercial awareness (renewals, margin, account growth)

• Solid technical HVAC understanding

We're looking for someone who understands both the technical delivery and the commercial ownership of service contracts.