The Covid-19 pandemic truly reset the retail industry. Successful retailers are connecting with consumers in new ways, focusing on in-store technology, digital and omnichannel strategies. Customer centricity is key; ensuring brands are aligned with differentiated customer experiences that colleagues are able to deliver on.
However, the battle for talent is critical right now for the retail industry. To ensure these strategies are successful, having the right talent may be the most important determinant of an organisation’s likelihood to succeed in retail.
Digital talent and analytics talent are all in high demand as are leadership teams that can understand how this talent can best be deployed. Retailers need to focus on becoming attractive employers for the kinds of talent they need. Candidates want to feel aligned and believe in a company, and there are high expectations in terms of the employee experience.
CSG Talent work with retailers globally to help them get ahead in the battle of talent. We understand the new capabilities that are needed and we have experience in identifying the leaders that can drive these strategies forwards. We have a track record of placing senior level roles across all retail formats and partner closely with organisations to ensure their employer brand is differentiated to attract the very best talent.