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Success Stories

CSG Talent working in partnership with Burberry


Founded in 1856, Burberry Group plc. is a British luxury fashion house with a huge international presence. Burberry has a global reputation for its striking design, and sells products ranging from trench coats and fragrances, to sunglasses and cosmetics.

After passing on an excellent senior candidate to Burberry’s General Manager, CSG Talent were put in touch with the company’s HR department. Despite Burberry's initial reluctance to use an external hiring agency due to tight deadlines, they recognized the need to try a different approach to find the high quality of candidates they needed, quickly and efficiently with the support of a talent acquisition partner.

She built strong relationships at all levels of our organisation not only with HR and head office staff but also with line managers and below to ensure greater accuracy and efficiency for all. 
General Manager

The Requirement

With little success recruiting internally from their Hong Kong office, Burberry presented CSG Talent with a listed role to fill as soon as possible. As a major global retail company, Burberry had a high standard to uphold, and with a limited talent pool in this location, and a very specific candidate brief, this role was proving a very difficult hire for them internally.

"CSG’s consultant has been highly professional and efficient in her role and has delivered many successful candidates to our business. There has been a high volume of roles listed within a short period of time and she has delivered with great results and fast turnaround times.  Your consultant has a good understanding of the Burberry business after taking the time to listen to our needs and understand our culture. It has been an absolute pleasure working with CSG and I look forward to a continued working relationship in the future."

The Results

CSG made this role a main priority, using our vast network of candidates and sharp head-hunting skills to get the job filled efficiently and to a high standard.

CSG submitted 2 final candidates to be interviewed, and just 3 weeks after the initial brief, Burberry made their hire. Not only that, the other candidate CSG put forward was also enrolled into a non-listed position, as the company were so impressed. These were candidates who not only fit Burberry’s brief in terms of skills and experience, but also as a strong culture match, allowing them to make an instant impact.

The Relationship

Following this success, CSG made contact with Burberry’s National Manager. They were extremely impressed with our consultant’s work ethic, the quality of candidates put forward and the pace of work, and promptly assigned a second senior role, which was once again filled quickly.

CSG Talent have filled each role they have worked on for Burberry. The vast majority of these positions have required a very specific background, and for candidates to be fluent speakers of Mandarin. As the only external hiring agency that Burberry has chosen to engage with, our consultant remains the only agent in Australia to work with the brand. With this close partnership approach, CSG and Burberry look forward to many more future successes.

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