Customer Technical Support - Solar PV- Den Bosch

BBBH80083_1662987866
  • Negotiable
  • Den Bosch, North Brabant
  • Renewable Energy & Clean Tech

Are you a technically minded professional, ideally experienced in a technical or customer support/service role, looking to work in one of the fastest growing businesses in the Renewable Energy industry?

Our client are looking for Technical Support Professionals to join their team in Den Bosch, Netherlands. With outstanding technical expertise, the support team help their customers get the best out of their solar PV systems.

Prior experience in Renewables is certainly advantageous and this role would be a great next step in a career in Renewable Energy. Equally, if you are from another electrical field/background/education but feel you have the capacity to transfer your skills to solar then this would be a fantastic opportunity to take that first step into a thriving industry.

This is a sophisticated and important role within a dynamic and rapidly growing player in the industry and the chance to join a truly European wide, collaborative environment

Salary circa 38-43K Euros & bonus & RSUs (shares worth thousands of euros a year)

Remit

  • Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone)
  • Documenting received cases and following up in a timely manner
  • Cooperating with Field Service Technicians and Field Application Engineers
  • Use and maintain the support knowledge base
  • Continuously learn and improve PV knowledge

Requirements

  • Experience in customer support or equivalent educational background
  • English required, plus a minimum level of C2 in Dutch or German
  • Excellent verbal communication skills
  • Ability to take ownership and responsibility
  • Understand electrical systems (electrical/PV advantageous)
  • Familiarity with MS-Office
  • Experience or at least interest in solar energy

Grant McIntyre Consultant - Renewable Energy and Clean Technology
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