Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are currently seeking a talented and motivated individual to join our team as a Customer Service Team Leader within our division.
Customer Service Team Leader
- Opportunities for career growth and development in a global organisation.
- Supportive and inclusive work environment.
- Access to training and professional development programs.
About The Client:
They are a leading provider and manufacturer of building materials and solutions, serving the construction industry globally. With a rich history and a commitment to excellence, they have established themselves as a trusted name in the industry.
- Coordinate and lead a small team of Customer Service Officers to achieve sales targets and business goals.
- Develop and foster customer relationships through training and development in the complete customer solutions function.
- Provide guidance, support, and coaching to team members to ensure competent performance.
- Retain existing customers by maintaining regular contact and building positive relationships.
- Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities.
- Implement pricing strategies and manage customer credit limits to achieve allocated budget and sales targets.
- Effectively communicate with internal staff to ensure satisfactory resolution of customer issues.
Qualifications and Requirements:
- Previous experience in customer service leadership.
- High proficiency in relevant systems (e.g., CRM software, SAP).
- Strong business acumen and commercial awareness.
If you are a motivated individual with a passion for customer service and leadership, we want to hear from you!