Customer Services Team Leader

Customer Service Team Leader

• Opportunities for career growth and development in a global organisation.
• Supportive and inclusive work environment.
• Access to training and professional development programs.

Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are currently seeking a talented and motivated individual to join our team as a Customer Service Team Leader within our division.

About Us:

We are a leading provider and manufacturer of building materials and solutions, serving the construction industry globally. With a rich history and a commitment to excellence, we have established ourselves as a trusted name in the industry.

Responsibilities:

• Coordinate and lead a small team of Customer Service Officers to achieve sales targets and business goals.
• Develop and foster customer relationships through training and development in the complete customer solutions function.
• Provide guidance, support, and coaching to team members to ensure competent performance.
• Retain existing customers by maintaining regular contact and building positive relationships.
• Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities.
• Implement pricing strategies and manage customer credit limits to achieve allocated budget and sales targets.
• Effectively communicate with internal staff to ensure satisfactory resolution of customer issues.

Qualifications and Requirements:

• Previous experience in customer service leadership.
• High proficiency in relevant systems (e.g., CRM software, SAP).
• Strong business acumen and commercial awareness.

If you are a motivated individual with a passion for customer service and leadership, we want to hear from you!